My story starts with a 2020 Chev HD diesel with only 44,000 miles and my wife and I traveling from South Dakota. This was Wednesday and we were to go home on the following Monday. First thing that happened was the notice , keep driving cleaning exhaust. Then came the notice, “Reduced power” we were in Utah going to Mesa. I contacted 5 Chev dealers in Mesa told them of our problem and they were all to busy to even look at it. Then I found Dana Brothers and talked to Josh, the owner. He told me to bring it in when I got in town. 7 hours later and doing 40 mph sometimes. I got to Dana’s Brothers late afternoon. Met Josh and he took the truck told me he himself would work on it. He text me that night with a diagnosis. Turns out the particulate filter was bad but no one in Phoenix had one. So Josh reprogrammed the module in the truck and then made sure the truck would make it back to South Dakota. 3 days later, we got home. Thanks to Josh and Dana Brothers. Josh called and checked on us, “How nice” who does that these days. Thank you so much .
Hi Chino, Thank you for sharing your story! I’m so glad we could help you and your wife during your travels. It’s always a challenge when unexpected issues arise, and I’m happy we were able to get your truck back on the road. I appreciate your kind words about our service. It’s important to me that our customers feel supported, especially when they’re far from home. If you ever find yourself back in the area, please don’t hesitate to reach out. Safe travels, and thank you for trusting us with your truck! Best, Josh Dana
- Dana Bros. Automotive & Diesel Repair